Refund policy

Last updated: June 2026

At Gheedify, we're committed to making sure you have a great experience. If something isn't right with your order, we'll work with you to find a fair and timely solution.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at support@gheedify.com.

To help us resolve the issue quickly, please include:

Your order number.
A brief description of the issue.
Clear photos or videos showing the problem.

After reviewing the information provided, we'll determine the best solution for your situation, which may include:

A replacement item at no additional cost; or
A full refund to the original payment method.

In most cases, customers will not be required to physically return the original item.

Returns

In most cases, customers won't be required to return the original item before a replacement or refund is issued. We do not accept change-of-mind returns for items that are no longer wanted, ordered by mistake, or where the customer has simply changed their mind.

Please ensure you review product descriptions and specifications carefully before placing your order.

Where required by applicable law, customers may have additional rights regarding returns, cancellations, or withdrawals. Nothing in this policy is intended to exclude, restrict, or limit any rights available under applicable consumer laws.

Order Cancellations

Orders may only be cancelled before they have been processed or fulfilled. Once an order has been processed or fulfilled, we may be unable to make changes or cancellations.

Delivered Orders

If tracking shows that an order has been delivered but you cannot locate it, we recommend checking with household members, neighbours, your mailbox, and your local postal service first.

If you're still unable to locate your package, please contact us. We'll investigate the issue with the shipping carrier and do everything we reasonably can to help resolve it. Refunds, replacements, or other resolutions for orders marked as delivered are assessed on a case-by-case basis.

Lost or Delayed Orders

While delays are uncommon, they can occasionally occur due to customs processing, weather conditions, holidays, or carrier disruptions. If your order appears significantly delayed, we'll work with the shipping carrier to investigate and keep you updated throughout the process.

If your order appears significantly delayed or lost in transit, please contact us and we will investigate the matter and work with you to find a suitable solution.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase. Depending on your payment provider or financial institution, it may take several business days for the refunded amount to appear in your account.

Consumer Rights

Nothing in this Return & Refund Policy excludes, restricts, or limits any rights or remedies that may be available to consumers under applicable laws in their country or region, including but not limited to the Australian Consumer Law, consumer protection laws in the United States, the United Kingdom, the European Union, and other jurisdictions where Gheedify operates.

Where local laws provide customers with additional rights, those rights shall apply to the extent required by law.